Binder Riha Associates for years has helped clients improve performance on the job. Visiting their site the other day, I found a description of their Six Boxes ® model (as well as related services and workshops).
Why mention the model? Because it’s a great way to look at the big picture of performance improvement. As Binder Riha’s overview says, the Six Boxes model builds on Thomas Gilbert’s thinking. It’s a crisp way to summarize factors that influence performance:
(This table copyright © 2005 Binder Riha Associates; used by permission.
You can click the table for further explanation at the Six Boxes site.)
…Here on my Whiteboard, I’d been using the Basic training category to tag posts related to items like job aids or effective instruction. I’ve also used it for posts like this one, but rereading nudges me to add a category for Improving performance. I may go back and add that to other items. The focus for those will be the broader picture; Basic training will stick with more straightforward skill-and-knowledge stuff.