What I read

The strongest memory is weaker than the palest ink.

 

How the Brain Learns (David A. Sousa)I’ve been browsing through David A. Sousa’s How the Brain Learns.  Sousa aims to connect research about how the brain learns with what teachers and educators do on the job.  The fact that he’s plainly in the formal-teaching mode doesn’t detract from the potential value of the book, either for teachers or for people working in organizational learning.

As one small example, take the notion of primacy/recency.   This is a pair of related ideas: “in a learning episode, we tend to remember best that which comes first, and remember second best taht which comes last.”

Sousa does a couple of things:

  • Summarizes research underlying the effect.
  • Gives examples of how to apply the research to the classroom.
  • Revisits the principles through a recurring “Practitioner’s Corner” feature

For example, there’s chapter 3, Memory, Retention, and Learning. Its 58 pages includes discussion of how memory forms, types of memory, and the difference between learning and retention.

One factor affecting retention is the primacy-recency effect–essentially, the idea that in a “learning episode,” we recall the things that came first (primacy) and the things that came last (recency) better than we recall the things in the middle.  Several of Sousa’s points have value for adult learning:

Teach new material first. This isn’t just stating the obvious.  Sousa gives the example of an English teacher asking a class what onomatopoeia is.  There’s a brief discussion with lots of wrong answers (because the students had no idea).  But the wrong answers appeared on the subsequent test–in part because they occurred in that initial period.

Not that you should never invite learner ideas–but sometimes people just plain don’t know, and you shouldn’t dwell on that not-knowing.

Use the prime time wisely. Here’s Sousa:

Even with the best of intentions, teachers…can do the following:  after getting focus by telling the class the day’s lesson objective, the teacher tkes attendance, distributes the previous day’s homework, collects that days’ homework, requests notes from students who were absent, and reads an announcement aobut a club meeting after school….

as a finale, the teacher tells the students they were so well-behaved during the lesson that they can do anything they want during the last five minutes of class (i.e., during prime-time 2) as long as they are quiet.

How many training sessions have you endured with a similar pattern?

  • Today we’re going to learn how to effectively plan sales campaigns.
  • To start at the beginning, our company was founded by Zachary Bannockbread, a gifted salesman, in 1883…
  • Now let’s here from Clotilda MacAulay, vice-president of North American sales…
  • Look at these sales figures from 2005…
  • To get started, here’s a Selling Styles Inventory to complete…

Retention varies with length of episode. “As the lesson time lengthens, the percentage of down-time [when retention's at its lowest] increases faster than for the prime -times.”

Shorter (in general) is better.  And varying the type of activity, the instructional method, or even the topic between peak periods is beneficial to learning.

Which doesn’t bode well for the cram-it-in school of thought.


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The Washington DC Metrorail’s system has been on Twitter since March, according to a recent Washington Post story.  As the article points out, the tweets (mainly aimed at riders of the subway system) haven’t completely mastered Twitter’s 140-character limit:

  • Back to Plan A, then.No Line: Beginning this evening at 9:30 pm, Red line trains will not operate between Brookland, Fort Totten, and Takoma stations while Metro
  • Blue Line: Due to scheduled track maintenance there is no Blue line train service between Rosslyn & King Street. Shuttle bus service is est
  • Red Line: Due to track circuit repairs at Fort Totten, every other Red Line train will offload at New York Avenue station. Customers are en
  • No Line: Every evening during the month of August, Red Line trains will share one track, starting at 9:30 p.m., between Fort Totten and Tako

As the article notes, this pattern has inspired complete-the-tweet contests at the Unsuck DC Metro blog.

Metro hasn’t asked for my in-depth analysis, and I don’t have a lot of data to go on.  I do see some areas worth investigating, though:

What’s the point? I think it’s a great idea for a transit system to get instant updates to interested passengers — but is that what Metro wants to do?  And if so, does it also want to hear back from them?  Maybe the answer’s “yes, but not through this account.”  That’s okay, too.  My real point is that you first figure out what you want to accomplish, then choose the tool(s) that will do the job.  I can imagine a little family of Twitter IDs:

  • metroupdate for, well, updates from Metro
  • metrotalk for sending messages to (and getting them from) Metro; this ID would monitor all the messages sent to metroupdate
  • line-specific IDs (the Metro system has color-coded routes: the Red Line, the Orange Line, and so on).  Ironically, I found MetroTweet, an unofficial service that converts Metro’s email alerts into line-specific tweet streams.

Who’s tweeting? Is this a regular assignment?  Something for Colleen to do along with her “real” job?  Or is it a communications Post-It that gets handed to anyone in the office with a little spare time?  Which leads to a related question:

Has the tweeter seen the tweets? Like someone with a bad phone connection, he might assume that since he knows what he meant, so does everyone else.

Who’s following? Commuters tend to have strong opinions about the level of service, and often many ideas about how to improve it.  Is Metro making any use of that source?

I also detect a certain inertia in the text of the message.  Stock phrases troop through the stream like clichés in a sports interview.  Let’s try fixing a few:

  • Orange Line: Trains are sharing the same track between Vienna/Fairfax-GMU and West Falls Church due to scheduled track maintenance. Expect d (140 chars)
    • Orange: single track between Vienna & W Falls Church (track maint).  Delay likely both dirs.  (92 chars)
  • Red Line: Trains are moving at reduced speeds between Fort Totten and Takoma stations due to track circuit repairs. Expect delays in both di (140)
    • Red: reduced speed both dirs bet Ft Totten & Takoma (circuit repair).  (70)
      Maybe it’s the English teacher in me; I figure if you’ve reduced speed, I’m going to be delayed.

It’s too easy a target to go after the bureaucratic passive voice (“bus service is established”), and you probably can’t completely avoid the local-politics burden of multi-name Metro stations (Archives-Navy Memorial-Penn Quarter is one place, not three).

I’m also thinking about the feedback Metro must be getting on this, some of it likely sarcastic, impatient, or both.  Which brings up another performance challenge: there isn’t a lot of time for that learning curve.  At least not once the act goes on the road (or the rail).

I think Metro’s experience is a good example that “training” isn’t going to automatically fix things, though after the Post article I’m sure board members will call for that.  A little pilot testing could have paid off, and a performance-improvement approach certainly will.

“Plan B” image adapted from a CC-licensed photo by petrr.

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This entry is part 21 of 21 in the series Ten Steps to Complex Learning (the book)

Ten Steps to Complex Learning ends with a seven-page chapter, Closing Remarks. Jeroen J. G. van Merriënboer and Paul A. Kirschner relate their model to instructional design and muse on future developments.

The Ten Steps “shares its focus on complex learning and its use of real-life tasks or problems as the basis for the design of learning tasks” with models like:

vM&K cite an article (PDF) by M. David Merrill, who lists five first principles of instruction.

  • Learners engage in real-life tasks or solve real-world problems.
  • Activities engage existing knowledge as a foundation for new knowledge.
  • The learner experiences demonstrations of new skills.
  • The learner applies new skills.
  • The learner integrates new skills into real-world activities.

(Here’s a related Merrill article, 5 Star Instruction)

Or as in "we're gonna stuff you with content."So what’s new?

vM&K see these models as involving new roles for designers and teachers. Changes for designers include:

  • A shift from traditional, separate, specific objectives to integrated objectives.
  • A shift from decomposition of “tasks for transmittal” to the analysis of learning opportunities and learning tasks.
  • A shift from tasks based on information presented to information based on learning tasks.

I see a lot of value–and a lot of work–in those last two points.  “Delivering content” may never have worked as well as people thought, but (as Bob Dole said about being vice-president) it’s inside work, and there’s no heavy lifting.

“Content” focuses on some mythical body of knowledge; complex skills focus on what people actually do on the job.

What about new roles for teachers (and instructors and facilitators)?  They’ll design learning tasks, sometimes with specialists in the field (exemplary practitioners, for instance) and sometimes in collaboration with learners.

With regard to supportive information, teachers will… [still explain] how a learning domain is organized, but they will also… [demonstrate] how to approach real-life tasks systematically and [explain] which rules-of-thumb may help overcome difficulties.

With regard to procedural information, teachers will sometimes act as an… assistant looking over your shoulder to present information on routineaspects of learning tasks… or [on] part-task practice.

And, more than ever before, teachers will serve as coaches, helping learners make informed choices.

From model to methods (I’ll wait here)

vM&K discuss “design languages and tools” to help in the design process.  I confess that I’ve seen other efforts at making instructional design more efficient, and have rarely found the trade-offs worthwhile.  (Does anybody remember Designer’s Edge?)

So you can investigate the IMS Learning Design specification; I’ll wait for the movie, IMS LD versus SCORM.  You can also read about ADAPT-it, a commercial tool that supports the Ten Steps.

ISD: dead, but getting better?

The chapter ends by recalling a 2000 article in Training magazine, “Is ISD R.I.P.?” Much of the criticism in the article dealt with ISD’s inability to deal with the complex, its indifference to sound learning theory, and its tendency toward predictable, plodding approaches (to say nothing of fads).

These are precisely the issues raised by the Ten Steps: a focus on complex learning, a strong basis in learning theory, and a highly flexible design approach.

It is our hope that the Ten Steps, as well as other models for whole-task design, will contribute to a revival of the field of instructional design… to cope with the educational requirements of a fast-changing knowledge society.

…So that’s that.  Well, not quite.  There’s more in the book:

  • An appendix with an overview of the Ten Steps (the link’s in Google Books; the appendix starts on page 252).
  • A simplified sample learning blueprint
  • Sixteen pages of references (vM&K are serious about research)
  • A fourteen-page glossary, in case you forget the difference between non-recurrent and recurrent constituent skills

…but I’m not going to recap those in this series. In other words, I’m done.

Sort of. I’ll probably have another post in a few days, thinking out loud about what value I found for myself.  I’m grateful to those who’ve commented on the series.  If you’ve read without commenting, that’s fine, too; I hope it was worth your time.

CC-licensed image adaptation: I added the cartoon balloon to the delivery van photo by dok1.

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This entry is part 20 of 21 in the series Ten Steps to Complex Learning (the book)

Chapter 15 of Ten Steps to Complex Learning looks at self-directed learning.  Van Merriënboer and Kirschner’s ten steps are part of a blueprint for programs for learning–a way to structure learning for complex real-world tasks.  Since the Ten Steps include things like dynamic selection of learning tasks based on the learner’s interest and abilities, there’s a natural fit with self-directed learning.

Successful self-directed learning requires skills like:

  • Monitoring progress (possibly in too much detail)Orienting: What do I want to learn?  Where could I learn it?  How can I use it?
  • Planning: What should I do?  How much time and effort do I need?
  • Monitoring: Have I learned enough from this task?  Am I paying attention to context?
  • Adjusting: Do I need to make changes?  Do I need some help?
  • Assessing: Have I reached my goal?  What do I need to work on next?

These skills are beyond the scope of the Ten Steps, but many principles contained in the steps support the skills in action.

vM&K see three levels of self-directed learning.  Independent part-task practice is the simplest.  Within an overall program, a learner can choose practice items.  That’s because part-task practice applies best to well-defined items that fit well into individual practice and benefit from such things as automated drill-and-practice.

Just-in-time open education goes beyond the procedural aspects of part-task practice.  Think of it as resource-based learning that includes supportive information–in other words, this level of self-directed learning includes problem-solving and reasoning aspects of the learning tasks.

With on-demand education, learners decide not only on the resources but on the learning tasks as well.  Challenges for the learner include:

  • How to choose an appropriate level of difficulty
  • How to obtain an appropriate level of support and guidance
  • How to get enough variability (so that learning tasks vary as much as they do in the real world)

Reading those points reminded me of my own experience with Head First HTML with CSS, a book that teaches you, well, HTML and CSS (my post about the book).  Head First absolutely worked for me–I liked the presentation, I liked the level of detail, I learned lots of stuff.  But it might not work for everyone.  The authors themselves say the book’s not for you if you’re completely new to computers, or if you’re a skilled web developer looking for a reference book, or if you’re afraid to try something different.

(Though you’ll find this on page xxvi:
Note from marketing: this book is for anyone with a credit card.
)

How’m I doing with self-directed learning?

This chapter has a highly detailed discussion about assessing performance in self-directed learning.  Keep in mind that the Ten Steps assume that performance standards remain constant throughout a learning program.  What differs from level to level is the complexity of the task and thus the relevant portion of the standards.

On-the-job assessment

A program for trauma specialists would have highly detailed standards for diagnosis, for example.  A subset of those skills might be “take vital signs,” which make up one aspect of the much larger skill.

Assessment methods with a high reliability (e.g., multiple choice tests) have, in general, a relatively low external validity, and, vice-versa, assessment methods with a high external validity (e.g., on the job performance) have a relatively low reliability.  Therefore, the Ten Steps recommend using a rich mix of assessment methods….A mix of assessors should also be used.

vM&K say that the most important assessor in self-directed learning is the learner herself.  Next come peer assessments from fellow learners or colleagues.  Finally, assessors can include teachers, instructors, experts, customers, and others who engage with the learner.

Vertical and horizontal assessment

This chapter ends with a concept that confused me for quite a while.  The authors talk about “protocol portfolio scoring,” a complicated tool for standards, assessment results, and “vertical and horizontal assessment.”  Here’s what I think they’re talking about:

The Ten Steps is all about learning whole tasks.  It’s also about learning through task classes: clusters of learning tasks with similar overall difficulty but variations that reflect the real world.

Imagine that there were eight aspects (or facets) that could apply to the tasks in a class, even if each task didn’t have each aspect.  A vertical assessment looks at one aspect for all the tasks, while a horizontal assessment looks at all aspects for one task.

You can see an example in this Google Books search of Ten Steps (opens in a new window).  Look at the chart on page 236.  The center columns show “vertical standards” for eight aspects that apply to the six tasks that make up class 1.  Not every aspect applies–for example, only five aspects apply to task 1.1.

If you’re training hairstylists, class 1 might involve simple kinds of haircuts.   You could have several basic skills in class 1, with some tasks involving curly hair and some straight.

As I understand the explanation that follows, vertical scoring is cumulative–so I could miss one or two curly-hair aspects but achieve competence in this aspect over the entire class.  The horizontal scoring for each task deals with all its aspects.

I thought this was wildly and needlessly complicated until I read that the horizontal scores reflect adaptation.  Without going into too much detail, because the learner failed the horizontal score for task 1.1 (scored 3.0 when the standard was 3.74), task 1.2 provided more support.  The learner missed that one, too, so task 1.3 provided even more support.

At the same time, the vertical scores reflect emphasis.  If overall I don’t do well on, say, doing a basic trim, the vertical score can tell me that I’m falling short on scissor use and on working with curly hair.   I’m doing fine on asking the customer what he wants and on choosing where to cut.

Support and guidance for self-directed learning

More learner control isn’t always a good idea.  Low-ability learners can’t always make wise choices.  If you’ve never used HTML, you can’t make good decisions about whether to use CSS.  How do you decide the number of tasks to choose, and how do you select the specific tasks?

One approach is what vM&K call the intelligent agent–a person or a smart tool.  I’ve recently had experience with the latter–built-in advice from the Wii Fit.  The program has built-in assessments, offers a selection of activities (exercises), and monitors progress.  Probably not at the same level as a personal trainer, but suited to my not-quite-Olympic level of fitness.

“Support” in Ten Steps terms refers to procedural skills–so an intelligent agent is a bit like a Consumer Reports article, discussing various facts that you apply to your own situation.  “Guidance” refers to cognitive strategies and rules of thumb.

An unanswered question is who puts all this stuff together?  I have some thoughts I’m still mulling over.  The short-term answer might be, “What do you mean by who?”  For some complex skills, and for some contexts for those skills, you might have a fairly permanent body, like a medical school or a pilot-training program.  For others, “who” and “this stuff” may vary according to the skills and the performers.

CC-licensed images:
Graffiti report card by bbaunach.
“Loading” (from actual software) by me.

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Once upon a time, some people were set in their ways.  It wasn’t hard to find evidence that their habits, which seemed to them sensible and productive, were often dumb and sometimes dangerous.

Many of these people would laugh if you suggested that.  Others would become hostile.  A few, in private conversations, would concede some nugget of truth; deep down, they saw the benefit of change–but man, changing is hard.

You can probably think of examples: trainers and presenters welded to a world of PowerPoint bullets.  Scattered workforces ignoring collaborative software.  People who just don’t get Twitter.  It’s maybe  easier to understand people who just don’t get a $600 telephone–but if you have one, you’re already coming up with reasons why it makes sense.

Something else that makes sense: staying off the phone while you’re driving.

Sunday’s New York Times had a front-page article about this.  Before you go read it, consider whether you talk (or text) while you’re driving.

This'll just take a sec...

Nationwide Insurance surveyed 1,500 drivers.  Of those who own cellphones, 81% have talked on the phone while in the car.  (I’m surprised it’s that low.)  18% have texted while in the car.

98% of those surveyed said they consider themselves to be safe drivers.  Welcome to Lake Wobegon, where all the drivers are above average.

And 45% said they have either been hit or nearly hit by someone using a cellphone.

Do I want to talk to this guy?

There isn’t a lot of hard data directly connecting cellphone use and accidents, in part because the police don’t ask, and in part because a lot of people don’t tell.  But there’s plenty of evidence about the inability of drivers to cope with distractions like talking.  Hands-free sets make almost no difference, by the way: it’s not that you’re holding the phone, it’s that you’re holding a phone conversation.

Strayer’s research [at the University of Utah], using a small camera to track his volunteers’ eye movements, shows that texting drivers regularly focus on their screens for stretches of more than five seconds.

At 30 miles an hour, in five seconds your car will move 220 feet, nearly three times the length of a tennis court.  At 60, the distance is 440 feet, or one and a half football fields.

You might think you’re multitasking, but you’re fooling yourself more than you’re fooling the rest of us.  We know you’re on the phone, because your reactions are like those of a semi-pro margarita taster.

Multitasking and truckin' along

My point isn’t really about using cellphones in the car, though.  It’s a thought that came to me when I read the Times article: many people I know and respect in the learning field have cellphones.  I suspect many of them use them in their car–I’ve used mine–despite the obvious distraction, let alone danger.

Someone who’d find it hard to stop using the phone while driving for, say, a week–let alone the rest of 2009–can hardly complain when people resist reading blogs, using wikis, or making Twitter a daily tool.

I just hate having to squint while I'm driving.

I’ve always felt that change is easy, especially if someone else is the one who needs to change.

CC-licensed images:
Woman with sunglasses by stephendamron.
Man in red shirt by William Holtkamp.
Truck drive by talkingdc.
Squinting woman by schatz.

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