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	<title>Comments on: Losing Face(book)</title>
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	<link>http://www.daveswhiteboard.com/archives/496?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=losing-facebook</link>
	<description>Dave Ferguson&#039;s interests, ideas, notions, tangents</description>
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		<title>By: Dave</title>
		<link>http://www.daveswhiteboard.com/archives/496/comment-page-1#comment-9548</link>
		<dc:creator>Dave</dc:creator>
		<pubDate>Fri, 05 Sep 2008 14:00:32 +0000</pubDate>
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		<description>It&#039;s Facebook&#039;s fault for pretending that I think my browser is &quot;too cool&quot; for them, when the reality was that they didn&#039;t have a clue what browser I had.

Far better to say something like &quot;we can&#039;t tell what browser you&#039;re using.  See &lt;i&gt;(handy link to possible reasons and cures)&lt;/i&gt;.  We don&#039;t want you to miss out on Facebook&#039;s features.&quot;  But that wouldn&#039;t be all hip or ironic or postmodern.</description>
		<content:encoded><![CDATA[<p>It&#8217;s Facebook&#8217;s fault for pretending that I think my browser is &#8220;too cool&#8221; for them, when the reality was that they didn&#8217;t have a clue what browser I had.</p>
<p>Far better to say something like &#8220;we can&#8217;t tell what browser you&#8217;re using.  See <i>(handy link to possible reasons and cures)</i>.  We don&#8217;t want you to miss out on Facebook&#8217;s features.&#8221;  But that wouldn&#8217;t be all hip or ironic or postmodern.</p>
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		<title>By: Christy Tucker</title>
		<link>http://www.daveswhiteboard.com/archives/496/comment-page-1#comment-9547</link>
		<dc:creator>Christy Tucker</dc:creator>
		<pubDate>Fri, 05 Sep 2008 13:43:53 +0000</pubDate>
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		<description>I&#039;m sure based on their message that it was a browser detection thing. Obviously it failed, but if Zone Alarm was somehow disguising what browser you reported to them, why is that Facebook&#039;s fault?

I do think it&#039;s obnoxious to completely block unsupported browsers though. I just saw a CSS/Javascript trick to make sites unusable in IE6 because developers want to force everyone to upgrade to IE7 (or whatever they support). I think it would be better customer service to simply allow the site to show and get as much as they can. If stuff doesn&#039;t line up quite right or not all the functionality is there, well, then people can deal. They&#039;ll complain, you can recommend an upgrade, etc. Then you don&#039;t get the issues like this one in Facebook where people get blocked based on false alarms.</description>
		<content:encoded><![CDATA[<p>I&#8217;m sure based on their message that it was a browser detection thing. Obviously it failed, but if Zone Alarm was somehow disguising what browser you reported to them, why is that Facebook&#8217;s fault?</p>
<p>I do think it&#8217;s obnoxious to completely block unsupported browsers though. I just saw a CSS/Javascript trick to make sites unusable in IE6 because developers want to force everyone to upgrade to IE7 (or whatever they support). I think it would be better customer service to simply allow the site to show and get as much as they can. If stuff doesn&#8217;t line up quite right or not all the functionality is there, well, then people can deal. They&#8217;ll complain, you can recommend an upgrade, etc. Then you don&#8217;t get the issues like this one in Facebook where people get blocked based on false alarms.</p>
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		<title>By: Manish Mohan</title>
		<link>http://www.daveswhiteboard.com/archives/496/comment-page-1#comment-9544</link>
		<dc:creator>Manish Mohan</dc:creator>
		<pubDate>Fri, 05 Sep 2008 03:32:58 +0000</pubDate>
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		<description>Have been using Firefox 3.0.1 for Facebook regularly. No problems encountered so far.</description>
		<content:encoded><![CDATA[<p>Have been using Firefox 3.0.1 for Facebook regularly. No problems encountered so far.</p>
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		<title>By: Christy Tucker</title>
		<link>http://www.daveswhiteboard.com/archives/496/comment-page-1#comment-9543</link>
		<dc:creator>Christy Tucker</dc:creator>
		<pubDate>Fri, 05 Sep 2008 02:12:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.daveswhiteboard.com/?p=496#comment-9543</guid>
		<description>FF 3.0.1 works fine for me with Facebook. Maybe it&#039;s one of your add ons?</description>
		<content:encoded><![CDATA[<p>FF 3.0.1 works fine for me with Facebook. Maybe it&#8217;s one of your add ons?</p>
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