Agree with the comments about job aids reducing reliance on or reducing the volume of training. However, my challenge appears to involve the client seizing on job aids as a solution to a problem which is really a symptom of something else.

The two different clients who are seeking some form of job aid (one an international professional services firm; the other a group of medical practitioners whose honorifics include the word “professor”). The former want job aids for a knowledge management system that has no relationship to current business processes (and the organisation inadvertently punishes people for using), and the latter want to improve the speed and quality of diagnosing a particular form of brain injury, for which there is no agreed protocol.

I think my real value here will be to gently steer each of them them back to address what’s really going on rather than waste money on the wrong solution. However, to paraphrase Chris Argyris, smart people’s resistance to change can be profound.

I hope you’ll be back. That’ll build up my Australian readership to, I think, two.

I spent a week in Melbourne, years ago (the week they learned they’d lost the Olympics to Atlanta), and would happily return.

Stumbled across your site by happenstance, but remember your engaging postings on TRDEV-L or its successors well.

Regards from Sunny Melbourne,

Greg